Frequently Asked Questions


Campaign Mechanics

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How does this work?

RanMerch is a crowdfunded merch platform that helps creators launch limited-edition merch with zero upfront cost.

RanMerch co-designs merch with you, which is released to the community during a three-week preorder period. After that, we handle manufacturing, payments, logistics and everything else. 

We pay creators a 20-40% royalty


Why don’t I do it myself instead of letting Randamu take most of the money?

RanMerch is a full-service merchandising solution that lets creators focus on what they do best- creating content and interacting with fans.

We’ve made multiple trips to China to find reliable manufacturers and have established strong working relationships with them. This enables us to provide an assurance of quality for our merch.

Our team also has experience from collaborating with 40+ brands and government agencies to turn their ideas into merch.

Our preorder model also means you need zero working capital for inventory and sampling.


What products can I launch?

Plushies for now. Products in pipeline include hoodies, enamel pins and PVC figurines


What is the retail price?

The retail price is standardized for each product type to ensure a consistent backer experience

Plushie - US$25


How much is shipping?

US$3


Where do you ship?

Worldwide except for regions affected by sanctions


How long is the campaign?

Three weeks


What is the minimum campaign quantity?

Plushie - 200pc


What happens if orders fail to meet minimum at campaign closure?

All backers receive a full refund. No merch is manufactured and no payments are made to creator.


Can fans place orders after campaign closes?

No. If demand is strong, we can run another campaign with a different character or with modifications on the existing character


How long does it take for backers to receive the goods?

Estimated 2-3 months after campaign closure


What shipping method is used?

We use various major couriers to provide worldwide coverage. Primarily air freight. All orders will have tracking info.


Why does it take so long?

Each round of prototyping takes around two weeks. We expect to do up to two additional rounds of prototyping after the campaign succeeds. Manufacturing takes three to five weeks. Packing and shipping takes two to three weeks.


Can I cancel the campaign?

Yes - before campaign is publicly launched

No - after campaign is launched


Can backers cancel orders?

Yes - before campaign ends

No - after campaign ends


When do backers pay?

Cards are billed upon successful campaign closure.


Can I buy my own plushies?

Yes. Simply let your creator success manager know your desired quantity and we would be glad to offer a wholesale discount. The cost will be deducted from royalty payments


Royalties

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What are the royalty rates?

20% of sale price for first 400pc

40% of sale price above 400pcE.g. for a 500pc campaign, creators are paid 20% x 400pc + 40% x 100pc


How does this differ from Makeship?

Randamu provides marketing assets and playbook to assist creators in campaign launch

Note: only mention if creators ask


Do shipping fees and import taxes count towards royalties?

No


When do I get paid?

10 business days after campaign closes


How do I get paid?

Intl bank transfer to creator’s local bank account


Who pays currency conversion and intl transfer fees

Randamu


Are there any other fees deducted from the royalty (marketing, payment processing, fulfillment, admin etc)?

No


Manufacturing

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Where are the plushies/figurines manufactured?

Guangdong, China


What lousy China factory are you using?!

We have a long working relationship with our partner factories in China. They all have strong track records in producing merch-grade products and manufacturing for foreign markets. We visit all our partner factories in person to verify their capabilities.


How can I be sure of merch quality?

We work closely with creators to do multiple prototyping runs, ensuring merch adheres faithfully to creator’s vision.

After mass production, we perform two independent rounds of quality control before dispatching products to backers

Our team has collaborated with 40+ brands and government agencies to turn their ideas into merch.


Can I get a physical sample delivered?

Yes. Randamu will bear the cost


How many rounds of prototyping are allowed?

Up to 3, with additional rounds for extenuating circumstances


What is the packaging?

Customized canvas drawstring + polymailer


What size is the plushie?

Size varies based on design complexity and aesthetic appeal


Will extras be made?

We produce and retain a small extra quantity to cover exigencies. Extra stock will not be sold.


Marketing

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What do I need to do for marketing?

Reach out to fanbase through announcement posts and merch content

Randamu will support with templates, schedule and playbook


What will Randamu do for marketing?

Post on our IG and community (Discord)

Run IG ads


Can I run giveaways?

Yes. Randamu will supply up to five free pieces upon campaign success


Intellectual Property (IP)

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Who owns the merch IP?

IP ownership is retained by the creator. Randamu is granted a non-exclusive license to use creator IP to design, manufacture, advertise and distribute the product for purposes of that campaign.

Rights to designs developed for the campaign remain with Randamu. Randamu may not use the designs for any purpose outside of the campaign.


Can I make the exact same plushie elsewhere after the campaign

No


What if I’m creating fanart of another IP (that I don’t own)

Creators should own the IP being used. Fanart will be evaluated on a case-by-case basis


Service Standards

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What happens if merch arrives damaged/lost/defective?

Randamu will dispatch a replacement product at no extra cost to the backer. 

For damaged/defective goods, Randamu will request photographic/video evidence from the backer for internal review


How can backers contact Randamu if they have issues?

Email


What is the returns policy?

All sales are final and non-refundable. Change of mind returns are not allowed.


How can I assure fans that this is not a scam?

Randamu is a registered company in Singapore with a fully Singaporean founding team. We have organized multiple large-scale ACG events and our team has collaborated with 40+ brands and government agencies to turn their ideas into merch.


How will we communicate with Randamu

Discord